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DELIVERY INFORMATION

We want to make sure your order gets to you safe and sound. Therefore, all orders are tracked and need to be signed for on delivery. As such, it is important you use a delivery address where you or someone will be available to sign for it. We aim to dispatch orders within 48 working hours of your order being received.

Please email info@cliftonfourth.com for any enquiries or questions relating to your order.

 

UK MAINLAND

Service Order By Price
Standard delivery (2-5 days) Anytime FREE
Next day delivery Before 2pm £8.00
Next Day Saturday delivery Before 11am Friday £14.00

 

EUROPE

Country Service Order By Transit Price
Europe Standard Delivery Anytime 5-10 Days £12.50
France Express Courier Before 1pm 1-3 Days £14.00
Belgium Express Courier Before 1pm 1-3 Days £14.00
Germany Express Courier Before 1pm 1-3 Days £14.00
Ireland Express Courier Before 1pm 1-3 Days £14.00
Holland (Netherlands) Express Courier Before 1pm 1-3 Days £14.00
Rest of Europe Express Courier Before 1pm 2-4 Days £20.00

 

REST OF WORLD

Country Service Order By Transit Price
USA & Canada Express Courier Before 1pm 2-5 Days £20.00
Australasia Express Courier Before 1pm 2-5 Days £20.00
Asia Express Courier Before 1pm 2-5 Days £20.00
Rest of World Express Courier Before 1pm 4-7 Days £30.00

- These services do not take into consideration bank and public holidays, where dispatch and delivery may be delayed.

 

UK mainland delivery information

We are happy to offer multiple delivery services for UK Mainland orders.

Standard Delivery is Free of charge. If you choose one of the next day services, the delivery charges will be automatically calculated at the checkout page for the type of delivery service you choose. Orders are processed after credit card authorization is complete. If your order is placed from Monday to Thursday it will be dispatched the same or next day. Please note that your order needs to be placed before 2pm for Next Day delivery. If your order was placed on Friday prior to 11am, the order may be dispatched the same day, if not the next working day. If your order was placed on Saturday for Next Day delivery, please note that your order will be dispatched on the next working day. You will receive an e-mail confirmation once your order has been dispatched.

For Saturday delivery, orders must be placed before 11am on Friday. Please be aware, due to the restricted Saturday dispatch service, any order placed after 11am on Friday will not be delivered until the following Saturday unless you contact us to arrange mid-week delivery. For deliveries to Northern Ireland, Isle of Man, selected postcodes within Aberdeen, Northern Highlands, Orkney and the Shetlands we can only offer our Standard delivery service of 2-5 days.

Signatures are required for the Standard, Next Day, and Saturday delivery. You can specify an alternative delivery address to your billing address.

 

EUROPE

We are happy to offer a delivery service to most countries within Europe. The delivery charges will be automatically calculated at the checkout page for the type of delivery service you choose. Orders are processed after credit card authorization is complete. Standard Delivery - If your order is placed from Monday to Thursday it will be dispatched the same or next day. If your order was placed on Friday prior to 12pm, the order will be dispatched the same day, if not the next working day. You will receive an e-mail confirmation once your order has been dispatched. Express Courier Service – If your order is placed before 1pm Monday to Thursday it will be dispatched the same day. You will receive an e-mail confirmation once your order has been dispatched. A signature is required for Standard delivery and Express Courier Service and you can specify an alternative delivery address to your billing address.

If you order goods from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

 

REST OF WORLD

We are happy to offer Standard delivery and Express Courier Service worldwide. The delivery charges will be automatically calculated at the checkout page for the type of delivery service you choose. Orders are processed after credit card authorization is complete. If your order is placed from Monday to Thursday it will be dispatched the same or next day. If your order was placed on Friday prior to 1pm, the order may be dispatched the same day, if not the next working day. You will receive an e-mail confirmation once your order has been dispatched. Signatures are required for this option and you can specify an alternative delivery address to your billing address. If you order goods from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

 

RETURNS AND EXCHANGES

If you not entirely delighted with your purchases, Clifton Fourth will offer an exchange or refund on all products if you are not perfectly happy within 28 days of receipt, provided that they are in perfect condition, unused, and in re-saleable condition (i.e. with all labels and hang tags intact). If you wish to return items please follow the steps below: Please include your proof of purchase and indicate clearly whether you would like a refund or an exchange. If you want to exchange the goods please state clearly which item you would like in exchange (any additional costs will be charged subsequent to despatch of replacement goods). Please include a daytime contact number. You, the customer, are responsible for all postage costs incurred when returning any items. Goods must be returned with proof of purchase and by registered post only. Clifton Fourth cannot be held responsible for any items returned to us in any other way.

 

All items should be returned to:

Clifton Fourth
Sockneys Wood
WIllards Hill
Robertsbridge
East Sussex
TN32 5ET

 

Return of sale items

Goods purchased in the sale are non-returnable.

 

Return of faulty or incorrect products

If the products are being returned because they are faulty or incorrect, we will refund you the cost of the return postage in addition to the cost of the goods and your original postage. Please return the items following the above instructions.

 

Cancellation of an order prior to despatch

You have the statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund. If you have recently placed an order with us and would like to cancel it, please send an email through the “contact us” section. We don’t give our personal emails via the website to avoid spam mail. Please quote your order reference number, the date the order was placed and your full name and address. In due course you will receive email confirmation of cancellation of your order and your refunded money.

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